Chatbot Use Cases: What Bots Can do in Different Industries

Often customers choose multiple channels to connect with a dealership and feel frustrated if they are restricted to a single channel for conversation. Beautiful images and too much information can’t do the trick if customers want to ask questions for quick and relevant answers. In that case, they’re likely to enjoy an instant conversation with AI that understands their requirements, rather than browsing through the long web pages. It may seem far-fetched to integrate all channels with a single platform, but omnichannel conversational AI is making it possible. A single bot can be used across all offline and online channels along with a comprehensive integration with new databases, legacy systems, CRM, and ERP systems.

If you ask your HR manager how much time per day they spend on answering employees’ questions, it’s probably more than you think. No matter if the person has worked in the company for a few days or a few years, there are always a lot of questions. Many of these questions are similar and typical, so it’s easily automatable. You can use your HR chatbot to answer repetitive questions about different processes, changes in the company, upcoming things, policies, rules, etc.

Internal help desk support

Messaging channel chatbots are one of the most efficient ways to reach a large number of people with little effort. On one hand, conversational AI offers personalized interactions, faster replies, improved customer service, and easy purchase flow for customers. This can allow customers to book and reserve rooms, with a payment gateway built in. Chatbots can also act as virtual concierges, providing information about local bars and restaurants.

• Finding the right talent is the key competitive edge to any business.
• For instance, asking the visitor the type of location they want to visit.
• Chatbots are greatly revolutionizing the marketing ecosystem for many businesses, while the goal remains the same for all i.e. instant and convenient service.
• Your customers, on the other hand, are global citizens, who will visit your website at any hour they’d like.
• For example, chatbots can send notifications to employees about upcoming deadlines, link to appropriate pages in the knowledge base, and help employees find customer data more quickly.
• When you hear the word “chatbot”, what’s the first thing that comes to mind?

From clothing stores to restaurants, chatbots are a revolution in the retail world. Using messaging apps like Kik, Facebook Messenger, Snapchat, WhatsApp, which reveal great customer experiences. In fact, the biggest advantage of chatbots is not the mobile aspect, but the personalization. Chatbots can store huge amounts of customer data and generate interactions, the chatbot is able to tailor its responses and recommendations to provide an improved customer experience. In a world of hyper-personalization, being able to create a personal relationship with customers is a great strength for companies. By offering customers another way to interact with brands, chatbots complement social networks and applications.

Chatbot Applications for Hospitality

This will help the healthcare professionals see the long-term condition of their patients and create a better treatment for them. Also, the person can remember more details to discuss during their appointment with the use of notes and blood sugar reading. Every customer wants to feel special and that the offer you’re sending is personalized to them.

Specifically on healthcare provider websites, chatbots can act as a 24/7 insurance representative informing patients on whether their insurance plans will cover their treatments or not. It is able to ask users questions about their day, their feelings, and provide insights. It is widely used for behavioral cognitive therapy, where it can help users change their behavior by transforming their thinking patterns for the better. Bank of America’s “Erica” is perhaps the most successful banking chatbot on the market today. Erica is able to show FICO scores, make transactions, show credit rewards, inform users of duplicate charges, and more.

Travel reminders

Hundreds, if not thousands of these potential leads come to visit your website and sift through your offerings every week. They’re greeted with a barrage of information about how you’re the best in your industry, and how many customers you have. You could circumvent this by plastering your website Chatbot In Different Industries with forms, but even then, you’re probably losing between 70%-90% of all your potential sales. Using forms as your primary generator of leads comes with its downsides. A “contact us” submission portal feels like a survey that you’re forcing your customer to fill, for a product they’ve never tried.

The bot can try to close the sale by leading them to the booking page. The customer will be satisfied and happy thanks to the hassle-free and quick experience the bot provided. Nowadays, people are fascinated by the thought of having AI-driven gadgets ask them what they can do to help or simply how they’re doing. So, it comes as no surprise that chatbots are becoming widely used in almost every industry. Even if you haven’t had a conversation with Alexa or Siri, you’ve likely come across a chatbot online. Chatbots can provide easy answers to questions on educational websites, as well as access to free checklists, study guides, and e-books.

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As suggested in the previous use case, you can capture leads and add them to your CRM as contacts. You can use chatbots to encourage people to sign up for your subscriptions. Those who sign up for the subscription can be later added to the email marketing contact list. You’ll get the opportunity to customize each newsletter as well based on the interest they’ve shown. You can call this a benefit, but it’s also a use case when it comes to chatbots.