Clean & Safe Services

Centro Ambassadors maintained and increased cleaning and implemented new disinfecting protocols in 2020 to support property owners and businesses during the pandemic. We increased power-washing potency with virus-killing bleach tablets to clean sidewalks and continued our bird abatement program.

Our team achieved existing PID, River Walk, VIA Metropolitan Transit (VIA), and San Antonio River Authority (SARA) contract requirements for service and delivery to ensure a cleaner, safer, friendlier, more vibrant, and active environment. Rigorous disinfecting measures are the new standard to help slow the spread of Coronavirus. With less congestion in 2020, our crew took advantage of the opportunity to sanitize our downtown sidewalks. Our goal was to be ready to welcome back the community to an even cleaner and more beautiful downtown.


Gum Spots Removed


Trash Bags


Graffiti Removed


Bus Stops Pressure Washed


1/21 – 6/21


Homless Outreach

We continuously adapted to the public health crisis and coordinated with the City of San Antonio Department of Human Services and homeless service providers. Our partnerships focused on increased meal and resource distribution and access to services, client exits to shelter, permanent supportive housing, and assisted living. Throughout 2020, Centro worked with the City and other stakeholders and service providers to develop and finalize the City of San Antonio Homeless Strategic Plan to respond to homelessness in San Antonio. The City awarded Centro $367,000 in ESG funds to hire two additional homeless outreach specialists and one clinical social worker. With these new additions, our team doubled its size in 2021.

How did our homeless assistance efforts respond to COVID-19?

We worked with partners to identify and serve unsheltered clients’ critical needs, including food, personal hygiene, symptom screening, access to healthcare, and shelter. We forged strategic partnerships with the City of San Antonio Department of Human Services (DHS), South Alamo Regional Alliance for the Homeless, and other homeless service providers to meet clients’ most urgent needs. Outreach staff worked at DHS’ FEMA shelter for the medically vulnerable. Outreach staff conducted daily point-in-time counts, and Centro shared data with the City & partners. Outreach staff also assisted at the Homeless Resource Hub located at Christian Assistance Ministries, providing ID Recovery support throughout May and June 2020. From March through December 2020, outreach staff distributed more than 15,000 meals to the homeless in partnership with Corazon Ministries and DHS. Centro funded a temporary position for Corazon Ministries to increase meal preparation. Centro Ambassadors distributed food and administered temperature checks at the City of San Antonio Homeless Resource Hub and the San Fernando Gymnasium from April 2020 to July 2020.


Emergency Shelter Exits


Permanent Housing Placements


Services Provided


1/21 – 6/21



From March to June 2020, Centro shifted Public Service Representatives away from hospitality to maintenance and cleaning to disinfect the PID in response to the COVID-19 public health crisis. There have been fewer tourists and visitors to Downtown and as a result our Ambassadors have had fewer interactions than years past. Centro Ambassadors, in partnership with Metro Health, distributed thousands of masks to downtown visitors during the Christmas and New Year’s holidays to slow the spread of COVID-19.

Downtown Restrooms

There are 12 locations where public restrooms are located in the downtown area. You will find public restrooms at Main Plaza, St. Mary’s Parking Garage, Centro Info Center, La Villita, Market Square, Rivercenter Mall, the Loo at Alamo and Commerce
St., the Central Library, VIA information Center, the Convention Center, the Go Rio Market Street Ticket Booth, and the Visitor Center at Alamo Plaza. As of now, only one of those locations is open 24/7. By December of 2021, Centro will add a new 24/7 public restroom. The new Loo, which will be funded by the PID and located at the northeast corner of Navarro and Crockett St, was approved by City Council on August 5th.

Up Next

Make Downtown More
Beautiful & Playful

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Matt is the lucky guy that gets to lead a team of passionate placemakers who work every day to make downtown San Antonio more beautiful, playful, prosperous, and welcoming. Since starting his career as an attorney, Matt accumulated 25+ years’ worth of experience in the private sector by founding play and creative companies; consulting for start-ups and Fortune 500s in strategy, innovation, and leadership; and serving as president and C-level executive for Scholastic, Klutz and LeapFrog, among others. Directly prior to moving to San Antonio, he was the Economic Development Director and Interim Land Use Director for Santa Fe, NM.  He and his daughter have visited 15 state capitals on their way to all 50! 

Elizabeth Burt


Liz is a passionate underutilized space evangelist known for collaboration matchmaking + play based troublemaking (snow, pumpkins, and Parisian mimes included). She graduated from the University of Texas at San Antonio College of Public Policy studying Public Administration (#BirdsUp)! More recently, she oversaw the award winning Activate Houston Street Initiative, a placemaking action plan to reinvigorate the historic pedestrian corridor in the heart of Downtown, which is recognized as a Best Practice in Public Space Management by the International Downtown Association, for which she is also a proud Emerging Leader Fellow.


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Connie Garza


Connie is a native San Antonian with roots planted deeply on San Antonio’s Southside. She holds a Bachelor of Arts in International Relations and Global Studies from the University of Texas at Austin. Passionate about building strong communities, Connie loves acting as a connector to small businesses, entrepreneurs, and people to help each other reach their goals and work together. She works inbetween the Cultural Placemaking team and the Mainstreet Economic Development team, bringing vibrancy and support to urban core businesses to make downtown the place to be. When not at work, you can usually find her at the local plant nursery buying another plant, exploring new cafes/breweries, and spending time with family.

Laura Aldrich


Laura (She/Her) has a Bachelor’s degree in Art History from the University of Texas at Austin where she fostered a deep love for communication, critical theory, & experiential spaces. Her heart lies in community, communication, & creative spaces for connection & collaboration.

She’s found much of her life’s direction in sharing her love for fitness & yoga alongside her deeply lived passion for social equity & women’s equality.

Laura has years of experience in developing & carrying out creative, strategic project management, marketing & membership-based sales as well as large-scale events & leadership training.

Outside of work she can often be found biking downtown with friends, adventuring with her sweet pup on the Greenway & casually perusing the cheese aisle at Central Market. She finds simple pleasures in unexpected live music, mochi, freshly bought pairs of matching socks & toppling the patriarchy.

Priscilla Lopez


Priscilla or “P.Lo” as her teammates affectionately call her, has 20 years of corporate administrative experience. Priscilla attended The University of San Antonio with a focus on Business Administration. In her role as office “fixer,” she handles everything from communications and relationship management to IT sleuthing. On weekends you can find her enjoying a Truly poolside. She lives the vegan lifestyle and is  a proud member of the Peleton community.

Jacqueline Lucio


Jacque is a longtime downtowner with a deep passion for community service. She oversees Centro’s Clean & Safe and Homeless Outreach services, which aim to create a more beautiful, welcoming, inclusive, and hospitable downtown. For nearly two decades, Jacque has lived in downtown San Antonio and has been actively involved in the transformation of the urban core. Through her work with nonprofits, local government, and news media, she’s continually focused on championing more sustainable, diverse, and equitable communities. Jacque has led efforts to support asylum seekers, served as communications director for City Council District 5, and served in public affairs role for Clear Channel Outdoor San Antonio. Jacque studied Mass Communications and Mexican-American Studies at UTSA.

Matt Sirgo


Matt graduated from Texas Tech University in 2016 with a Dual Major in Media Strategies and Honors Arts & Letters with a minor in Italian (Benvenuto a tutti!). Matt oversees the marketing, public relations, and digital content for Centro. After sharing the story of Downtown San Antonio on digital channels, he enjoys creating TikToks about LGBTQ+ media. His mug graces a Fiesta Mural on the St. Mary’s Strip just north of Downtown. You can’t miss it. 

Andi Rodriguez


Andi is a long-time urban champion and leads Centro ‘people projects which tell our stories and bring us joy, such as Centro’s Art Everywhere and Zona Cultural. Serving on the Leadership Council of Urban Land Institute, she is a former city Planning Commissioner, Founding Chair of the Hemisfair Conservancy, Co-founder of Power of Preservation/PROM, former Chair of the Mayor’s Commission on the Status of Women and immediate past Chair of Leadership San Antonio. Andi considers herself a servant leader; she has an MS in Architecture/Urban Planning, and enjoys advocating for the unifying power of art, history, and public space.

Jakob Villareal


Currently studying for a B.A. in English at A&M San Antonio and Majoring in Writing & Rhetoric, Jakob is a key player in securing additional funding for Centro’s many projects and initiatives. Jakob acts as a matchmaking service for Centro’s projects and Initiatives. Using his intimate knowledge of our goals and ideals, he seeks to find the perfect match of project and potential funding organization. When he’s not busy fundraising Jakob also fills the roll of Game Master, host the team’s various gettogethers and keeping the party going with games galore. He spends his free time painting miniatures, and is an avid Dungeons and Dragons & Table Top RPG enthusiast.

JanIe Garza


Janie is a native of Corpus Christi, TX and has made San Antonio her home since 2012. Her 15+ years’ experience allows her to serve a broad range of functions that allow the organization to operate efficiently, including, accounts receivable/payable, record management, information technology, office management, and assisting with human resources. Outside of the office she enjoys spending time with her family, visiting local art museums, and enjoying a German beer in Southtown.

Michael Cirlos


Michael began his studies and volunteer work at Webster University Thailand with a focus on international relations and Buddhism. After returning to San Antonio and graduating from UTSA, Michael began photographing and telling the stories of people in Downtown San Antonio to help connect and increase awareness of our vibrant urban culture. Michael’s work has appeared in several news media organizations, and has produced digital content for small- and large-scale marketing campaigns for Red Bull, COSA Department of Arts and Culture, World Heritage Office, National Park Service, and others. Michael is a former Pecha Kucha San Antonio Speaker, best-selling author at Trinity University Press, entrepreneur, and adventurer.

Sarah Esserlieu


Sarah is a passionate urbanist who has spent the majority of her career on downtown revitalization efforts. Downtown is the best part of any city where you can find the finest history, culture, life, and beauty. Sarah has a Master of Science in Urban and Regional Planning from the University of Texas at San Antonio and a Bachelor of Arts in International Studies from the University of California, San DiegoSarah enjoys visiting small local businesses, enjoying foodie culture, cooking, hiking, and visiting the cities of the world. 



Kandice is a Sunnyvale, CA native and has made San Antonio her home since 2014She graduated from University of Argosy in 2016 with a Bachelor of Science in Accounting and continued to complete her Master’s in Business Administration from University of Phoenix 2020. She has worked in downtown San Antonio for years, bringing 15+ years of accounting experience to the organization and has been tasked with promoting and developing the city’s urban core. When not at the office, she enjoys spending time with her family and friends, managing her family’s businesses, and enjoys cooking and baking.  

The only way to do great work is to love what you do.” – Steve Jobs 


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